OUR TAKE
An implementation service around a CRM workflow
ProjectBlue’s public offering emphasizes CRM implementation, consultation and automation support alongside business messaging. It belongs in an integration shortlist as a provider-arranged implementation path.
Name the delivered workflow
An implementation agreement should specify contact mapping, event triggers, inbox behavior and write-back. Include who will investigate missed or duplicate updates after launch.
This is different from installing a public connector yourself. Ask what configuration and ongoing changes are included and what the customer must own.
Accept it in both systems
Use an owned contact to test the initiating event, customer-visible message, reply and operator assignment. Inspect both the CRM record and the actual messaging thread.
The published per-line monthly pricing is one part of the purchase. Confirm onboarding and any custom implementation costs against the exact requested workflow.
The decision in one sentence
Choose this route only after the setup surface, data mapping and operating owner match your specific integration.
Read the primary sources
These are the provider’s own descriptions. Prices and product claims are dated snapshots, and performance claims are not our test results.