THE ARTICLE INDEX
Draw the connection map.
Connector scope, stable records, workflow boundaries and support ownership.
THE READING ROOM
Draw the working map.
01 / Setup surface
A connector, a beta channel and a build guide are three different things
Read past the app name and identify what you will install, enable or implement.
Read article ↗02 / CRM mappingMap a CRM record to a thread with stable identifiers
Keep the business record, contact, line and conversation separate so replies reach the right owner.
Read article ↗03 / Automation adaptersPut the credential and durable state behind the workflow
An HTTP node can call a messaging API. The integration still needs deduplication, scope and an operating owner.
Read article ↗04 / SupportA support connection needs one accountable conversation owner
Keep ticket state and messaging state connected without letting two systems independently answer the customer.
Read article ↗